Product answers for sales teams
Give sellers product answers and supporting documents in one conversation, with access controlled by role.
The problem
Answering a customer question meant hunting for the right product information and supporting documents in the company knowledge base.
What we built
A sales copilot that answers product questions and retrieves the supporting documents in one conversation, with access controlled by each user’s role.
Where it runs
A custom sales chat in the customer environment, connected to the company knowledge base. Sellers check the answer and respond to the customer themselves.
Product answers and supporting documentation available together to field sales teams and managers.
In production.
Industry: food manufacturing. Client details and metrics are shared after an NDA, to protect our clients’ interests.
From source to a reviewed answer, in three steps.
- 01
Product knowledge
Specifications, sheets and guides in the knowledge base.
- 02
AI retrieves the evidence
Find relevant answers and documents within each seller’s access.
- 03
The seller decides
Check the answer and supporting documents before replying.
System capabilities
- Data
- Knowledge base
- Document indexing
- Context
- Relevant retrieval
- Grounded answers
- Access
- Sales chat
- Role-based access
- Output
- Product Q&A
- Supporting documents
- Platform
- Customer environment
- Managed database
Discuss your sales knowledge workflow.
Tell us how sellers find product answers and supporting documents today. We’ll help you identify a practical starting point.
founders@amotion.ai