Engineering support
For example, assemble change context, draft release notes or turn an approved issue into a spec for a developer to review.
CUSTOM AGENTS
Build agents around the work your business needs done.
Your workflow. Your systems. Clear boundaries.
Turn a well-defined business task into an agent that can use the right context, work with your tools and hand decisions to the right person.
Begin with the workflow. Then build the agent.
We check the source information, access permissions and exceptions before choosing an agent design. A focused pilot then shows how it handles real inputs, when it needs help and whether it is ready for wider use.
A useful agent has a clear job, a way to be checked and someone accountable for it.
Choose a useful first agent.
Knowledge and research
For example, find relevant information across approved documents, show its sources and flag questions the evidence cannot answer.
Operational handoffs
For example, gather support context, suggest a ticket category and route exceptions to the person responsible for the next action.
How an engagement runs.
Check the foundations
Select a task and confirm data quality, system access, acceptance criteria and the actions that need approval.
Test a focused pilot
Evaluate normal cases and exceptions. Review the result, cost and human effort before deciding on rollout.
Prepare for operation
Scope the integrations, monitoring, fallback path and runbook the owning team needs to operate the agent.
A clear scope from the start.
The detail follows discovery. The work begins with a shared understanding of the task and who owns each decision.
- Workflow and agent design
- Data readiness and approved tool integration
- Evaluation, access boundaries and human approvals
- Monitoring, cost visibility and operational handover
A few practical questions.
What kinds of workflows can we discuss?
Bring a recurring knowledge or operational task, its source systems and the decisions involved. We will assess whether an agent is a suitable approach.
What if our data or workflow is not ready?
We identify missing context, unreliable sources and unclear ownership during discovery. The next step may be to fix those foundations or simplify the task before building an agent.
Who owns the agent?
Ownership, access, deployment and support are agreed in the engagement scope before implementation.
See what this looks like in your team.
Bring a real workflow, a capability gap or an idea for an agent. Let’s find the right place to start.
Talk to us